Refund policy

Free Resolution and Return Period

The customer has the right to cancel the contract without incurring any costs (other than the cost of returning the product to our facilities) and without having to state a reason, within a maximum period of 15 days from the day on which the customer, or a third party indicated by the customer, acquires physical possession of the product. After this period, it will not be possible to offer a refund for the items.

If the customer wishes to exercise the right of free termination of the contract, they must contact us within the aforementioned period, via email: malamia@malamiapt.com and explicitly indicate that they wish to terminate the contract.

The contact made by email must refer to the following information:

- Phone/mobile contact;

Order number;

-Name of the item(s) you wish to return.

After receiving your request to cancel the contract, we will respond as soon as possible.

Return conditions

For a purchase to be eligible for return, the purchased items must be in perfect resalable condition, with no signs of use and in the original packaging. The costs of returning the product are the responsibility of the consumer. Please note that if you decide to return the item(s) collect on delivery, we will not accept the product.

If the items have already been used or altered, we will not accept the return.

Reimbursement

The refund for the products will be processed within 14 days of the date we receive the order. The costs of returning the product are borne by the consumer.